Dulles International Airport Arrivals (IAD)

Flight Arrivals at Dulles International Airport

Upon arrival at Dulles International Airport (IAD), please make sure to retrieve your luggage and other personal belongings at the designated Baggage Claim area in the main terminal building.

Please make sure you have all your personal belongings with you at all times. In the case of missing baggage, passengers may approach the nearest Information Desk.

You can also leave a message with the passenger’s full name, email, phone number, and a brief description of the lost item(s).

The airport Lost and Found section is behind Baggage Claim No. 2. Phone: +1 703-572-8479.

Note: The airport will keep all items for some time. After said period, the property will be deemed abandoned.

Wi-Fi at Dulles International Airport

Dulles International Airport is proud to offer fast, free Wi-Fi service to all travelers. Passengers can connect to “FlyDulles” for free. Service is available 24/7.

Transfer Services at Dulles International Airport

Ground transportation facilities from Dulles Airport include rental cars, taxis, rideshares, shuttles, and buses. Trains are located downtown and they are accessible by bus or taxi from the airport.

Rental Car Services at Dulles International Airport

The car rental facility is separate from the airport complex at Autopilot Drive. From the Terminal Baggage Claim Level, exit through Doors 2 and 4. See and compare all rental car companies at Dulles International Airport.

Rental car shuttle buses pick up at Curb 2C or Curb 2D.

Please note that some rental car brands transport passengers using a shared bus. Make sure you look for your brand before boarding the bus.

Please check with your rental car company concerning your planned routes to and from Dulles Airport, and whether you might be impacted by tolls on nearby roads.

The rental facility is open 24/7. Inquire at your service provider for specific service hours and return procedures.

Ride Shares at Dulles International Airport

The rideshares drop-off area is on the Ground Level, accessible through Doors 2, 4, and 6.

Passengers can reserve rideshare by downloading the company’s app on their smartphone and coordinating directly with their driver. They can also request a ride a few days before their flight to avoid the inconvenience.

Taxis at Dulles International Airport

Upon exit from the Baggage Claim area, proceed to the Ground Transportation Center at the lower level outside Door 2 and Door 6 toward the taxi stand in front of the airport terminal building.

The average price for a Dulles airport taxi to downtown DC is around $65.00. Additional charges may apply depending on your final destination, the number of passengers, use of toll roads, or the specific day you're traveling. See more about taxis to and from Dulles International Airport.

It is customary to give the driver a tip (15-20% of the fare) for good service.

Keep a record of the cab company, vehicle number, and the driver's name when traveling to and from the airport, just in case you leave something behind.

Trains at Dulles International Airport

The railway station is in Wiehle-Reston East Metrorail Station. It is approximately 15 minutes away from the airport.

To get there, the Silver Line Express Bus provides a convenient, economical connection from Washington Dulles International Airport.

Catch the bus at the Airport Arrivals Level Door 4, in the center of the Terminal Building, for $5.00.

Buses at Dulles International Airport

Wait for the bus at the front door of Arrivals Level Door 4, in the center of the Terminal Building. Silver Line Express Buses run every 15 to 20 minutes from the Airport to Wiehle-Reston East Metrorail Station.

Bus fares start at $5.00 one way. See more about buses to and from Dulles International Airport.

Hotel Shuttle Services at Dulles International Airport

Many hotels in Washington D. C. provide shuttle services. Passengers may confirm with their local hotel if this is available at their accommodation.

Shuttles pick up passengers at the Ground Transportation Center in front of the Main Terminal.

Parking at Dulles International Airport

The airport provides safe and comfortable parking spaces for its customers. Reserved parking is also available at the facility, 24/7.

Cash and credit card payments are accepted. See more about short and long term car parking at Dulles International Airport.

Other Services at Dulles International Airport

ATMs at Dulles International Airport

ATM cash machines are in the following areas:

Main Terminal

• Baggage Claim Level, near Baggage Claim 5 and 13
• Walkway to Gates D, H, and Z

Midfield Concourses

• Gate A, Mobile Lounge Dock
• Gate B, adjacent to Travelex kiosk
• Gate C, near gate C16 and next to the newsstand
• Gate D, near Duty-Free and Mobile Lounge Dock

Please follow overhead signs to locate the correct ATM for your banking transactions. Hours: 24/7

Currency Exchange at Dulles International Airport

Currency Exchange service is available at the following locations:

Pre-Security Area

Terminal Upper Level near the Ticketing Booth, Terminal Lower Level near the Baggage Claim

Post-Security Area

Concourse A, Concourse B, Concourse C, and Concourse D

Nursing Stations at Dulles International Airport

Dulles International Airport has several dedicated nursing mothers’ rooms located throughout the airport reserved exclusively for nursing mothers.

They are found on the Arrivals Level, next to the restrooms across from Baggage Claim numbers 2, 6, 11, and 14.

Restrooms at Dulles International Airport

Accessible restrooms and regular restrooms are throughout the airport.

Food and Beverages at Dulles International Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Dulles International Airport

Do some last-minute shopping inside the facility.

Smoking at Dulles International Airport

Smoke in designated areas only, following Metropolitan Washington Airports Authority Regulations. The four designated lounges are found near Gates B38, B75, C4, and D30.

Please follow smoking regulations at the facility.

Lost and Found Section at Dulles International Airport

For items lost on the aircraft or at the gate area, please contact the respective airlines lost and found.

If you lost an item in any other area at the airport, including the security checkpoints and shuttle buses, please contact the Lost and Found Office at +1 703-572-8479.

The Airport Lost and Found Office is located behind Baggage Claim No. 2.

You can also complete the Lost and Found process at any of the Information Desks. Phone: +1 703-572-8296.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned. Please talk to the airport representative at the counter.

Information Desk at Dulles International Airport

For further assistance, please visit any of the information counters at the airport:

Departures (Ticketing) Level - Two kiosks along the front side of the terminal.

Arrivals Level - Baggage Claim, near Baggage Claims 6, 11, and 14.

• Concourse A, near Gate A15
• Concourse B, near Gate B62
• Concourse C, near Gate C17
• Concourse D, near Gate D16

Phone: +1 703-572-8296.

Pet Relief at Dulles International Airport

Dulles International Airport features four Pet Relief Areas, with two located outside the Terminal (pre-security) and two inside the concourses (post-security).

Please ask assistance from any uniformed personnel for guidance. Animals are not permitted unless they are in proper pet carriers to assist disabled individuals.

Baggage Claim at Dulles International Airport

Please retrieve luggage at your designated Baggage Claim. Carts are available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter.

Passengers can also inquire from the Information Desk for further assistance at +1 703-572-8296.

The Airport Lost and Found Phone is +1 703-572-8479.

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Dulles International Airport

The airport is fully accessible to passengers with special needs, and wheelchairs are allowed to the gates and aircraft doors.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.